ACCOUNT MANAGER
Job description
The Willetts Tech Account Manager is responsible for managing new and existing clients, building relationships and helping clients achieve their goals. The successful candidate is an organized project manager, balancing initiatives across many clients.
TECH SUPPORT HELPDESK AGENT
Cumberland, Maryland Office
The ideal candidate will have at least 2 YEARS EXPERIENCE working in end user IT support environments or a two (2) year technical degree in relevant study. This position will be supporting multiple clients and multiple locations across multiple states. The work environment is fast paced and full of energy with opportunities to work alongside experienced system engineers and network engineers. Must be willing to travel out of state occasionally for special projects. The ideal candidate is self motivated and an independent problem solver.
Customer Success Agent
Job description
Willetts Tech is a technology company based in Cumberland, Maryland with a passion for helping Human Services Organizations leverage technology. We love helping the people who help the people. We are searching for tech savvy Customer Success Agents, one in the Western Pennsylvania area and one in the Eastern Pennsylvania area. This position is available for full-time or part-time and is a combination remote and on-site position. If you are someone with a passion for customer service, who is able to work on behalf of our customers to manage projects, solve tickets quickly as well as train and support, then you may be the right one to join our team!
